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Frequently Asked Questions
Who do I contact regarding questions about my bill?
Customers with concerns or questions about their bill should contact the Administration Office at 916-354-3700 and ask to speak to the accounting department.
If I'm going on vacation, what should I do about paying my bill?
Plan ahead and pay your bill in advance. Use your prior bill as a guideline and round up to the nearest dollar. When you come back from vacation, call the Administration Office to make sure the amount you paid covered your bill so you receive no late charges.
When are billing payments due?
The bill you receive around the 28th - 30th of the month is for services provided during that same month. Payment for services must be received in the District's Administration Office by the 25th of the following month or a late charge will be incurred.
Why is a "transfer fee" listed on my bill and what is it?
The transfer fee is charged to all owners whenever a property changes ownership. This fee covers the cost of staff time corresponding with title companies, taking closing meter reads, and processing the necessary paperwork to complete the ownership change. It also provides the new owner with 3 vehicle bar codes.
What are my payment options?
You can pay your bill in several different ways. The District accepts cash, check, and electronic funds transfer (EFT) as payment. Payment by EFT requires that a signed signed EFT Authorization Agreement is on file with the District. You can click here to print the form. After completing and signing the form, you can return it by mail or bring it in to the District' Administration Office. If paying by cash, please bring it into the District's Administration Office rather than sending it by mail.
Payment by credit card may be made through the District's on-line payment service, provided by Paymentus. Click here to go to on-line payment page. A convenience fee applies.
The District also offers payment by telephone through Paymentus. The telephone number is 1-855-288-7460 (toll free). Follow the payment instructions. A convenience fee applies.